Developers

The snagging and defect process in a Nutshell

New-build properties often come with a small number of snags after the building work has been completed. Snags are typically something that is damaged or broken; not fitted properly or looks unfinished; for example, a scratch on a window or a missing hinge on a door.

Most snags are cosmetic; however more serious defects can arise such as major cracks and kitchen fixtures that are not fitted properly, therefore a thorough property inspection is recommended.

Small snagging defects usually occur on woodwork, paintwork, glazing and tiling. These are areas where the appointed trades may not have taken due care and attention on the finial finishing’s and can become a real headache for developers to deal with once completion on the property has taken place as appointed trades have normally moved onto other projects and arranging suitable access between the trades and the clients can become a real challenge.

WHEN’S THE BEST TIME TO MAKE A SNAG LIST?

We would recommend carrying out the snagging process when the property is completely finished and exchange on the property has taken place.

If snagging is left until after completion then it is harder for the developer to challenge what damage was there upon completion. For obvious reasons, it is also easier for contractors to work in an empty property to address any defects or snagging issues.

As developers you are responsible for the first two years from the completion date to address any defects (including cosmetic ones) which you are legally obliged to fix as part of the 10-year warranty.

Our professional services will take away the hassle and strains of the home snagging process and manage both the highlighted snagging issues and the clients’ expectations, meaning that as the developer you can finish the build and move on to the next project without the worries of managing previous build defects. We will build a positive rapport with the clients and be present whilst snagging takes place on the property and provide a report of items we will agree to correct within the given timeframe.

As part of our service, we can manage not only the initial snagging process but also manage the development for the first two years and liaise directly with the warranty provider, meaning you do not have to be personally involved once exchange of contracts has taken place.

WE HAVE THE EXPERIENCE AND KNOWLEDGE

Snags are a common element of all new-build homes, and no property developer is immune to them. However, we can manage the clients’ expectations of what is a reasonable request and have a team of professional trades to address issues promptly so that thing do not escalate.

Nurtured can take the away the aftercare service for you. We can give complete peace of mind that items reported will be investigated promptly, communicated effectivity and resolved.

Our expert knowledge on the NHBC’s Buildmark scheme and Consumer Code for Home Builders will ensure that all of the snagging and defect processes are completed with you the developer best interests in mind.