What Happened?
It has been a busy few weeks for Nurtured homes as one of our sites recently experienced a flood! Unfortunately, there were some water issues experienced that resulted in many apartments and communal areas flooded. This article details how Nurtured Homes’ hard-work and twenty four hour dedication meant the problem was handled professionally, calmly and effectively.
The frontline of the flood- Our Immediate response
As we are the emergency aftercare contact for the building, we were the first to be alerted to the situation when the water was discovered. Below are some photos of the problem we were faced with.
We arranged for a plumber, our maintenance contractor and a flood team to arrive on site promptly to assess and manage the incident. Our maintenance contractor was on site until midnight liaising with the flood team, and helping to clear the water from homes and communal areas. The director of Nurtured Homes was awake throughout the night liaising with teams on site and sending communications to owners and residents to ensure everyone was safe and supported throughout the incident.
An example of the emails sent to owners and tenants, providing updates and support throughout the night and following day.
Thanks to our fool-proof site and key-set up, we were able to access all areas to remove water and this enabled us to limit the damage caused, saving labour and money for the developer.
A Nurtured Homes team member then attended a full day on site the next day to liaise with trades teams and check in with tenants. Residents were offered support, advice and bottled water was available in reception until the problem had been solved and running water had been restored to all apartments.
Rebuilding from within- Our in-house trade teams are leading the recovery.
So, what next? When a crisis like this hits, having our own trusted trade teams means we are able to act quickly with repair works. A detailed assessment of the damage to communal areas and apartments was made once the water was cleared and a snag report was produced swiftly. Our trades are working hard to restore the site before a further assessment of damage is made after the drying out period. Educated recommendations were made to ensure the damages are correctly rectified, and a clear workflow was produced so everyone understood the job at hand.
Why choose Nurtured Homes? – How our flood response shows great value block management
In summary, this week has demonstrated Nurtured Homes’ commitment to keeping homes and residents safe and secure, and here are some of the key take-aways from the article, and why you should choose us as your block managers:
- We arranged for teams to attend site quickly and efficiently to oversee works and limit damage caused.
- One member of the team was available for 36 hours to oversee the problem and co-ordinate the teams on site.
- Having our trusted in-house trades meant we knew the building was in capable hands and received reliable communications throughout.
- A team member spent the following day on site, checking in on residents to offer support, advice and water.
- Our knowledge of the site meant we could locate the cause of the problem quickly and turn our minds to a solution.
- Our fool-proof site and key set up saved the developer money by limiting damage caused and therefore labour and materials required.
We have shown what real block management means- caring about the site and it’s residents and showing an unwavering commitment to getting the job done! If you are looking for a block management company you can trust, reach out today for a consultation.